1) Put the wig into lukewater with the wild shampoo for 5 minutes,Shake and Rub gently
2) Rinse thoroughly in cool water again
3) After shampooing squeeze out excess water and pat dry with a towel
4) Clean up with towel and let it dry naturally.
5) Please do not use hair drier or put it expose to intense heat
6) To Maintain the wavy texture from frizzing,minimize brushing and pulling of the hair
Why you should buy from S-noilite & why we stand out from our competitors
1. We only supply healthy, shiny, thick hair extensions.
2. Our Hair product that is silky, beautiful and tangle-free.
3. Our Hair is made with less broken hair meaning thickness is maintained from root to tip.
4. Our hair is softer and more manageable.
7. If maintained correctly our hair will last up to 12 months.
8. Our hair is designed after listening to our customers and what they want.
9. Customer Service–We are available to help 24/7–7 days a week
10. We guarantee you will love your new extensions
Package includes:1 * hair extension
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
1.Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair
will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!
2.Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
3.Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up,salt waterand not
combing (wide tooth comb) out your hair daily.
Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better.
You may use hydrating drops or consult your stylist for further suggestions.
4.Why does the hair shedding?
After the new product was produced, there will have some floating hair on it,
so when your first coming, the floating hair will fall out, hope you could understand.
5.When will you ship my parcel out after i paid for my order?
There will be a 24-hour payment verifying time by aliexpress,
we will ship the goods within 24-48 hours after the verifying time.
6.How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair.
Dear,there’s no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of worldexpress.shop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://worldexpress.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.