gtag('config', 'G-DSV6WS7MD0'); SHANGKE Straight White Cosplay Wig Anime Costumes Costume Party Synthetic Hair Wigs For Women YoRHa No.2 Type B 2BYoRH 2A 9S 2B

SHANGKE Straight White Cosplay Wig Anime Costumes Costume Party Synthetic Hair Wigs For Women YoRHa No.2 Type B 2BYoRH 2A 9S 2B

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FAQ

1. Why is the length different from the description?
We measure the length of the hair straightened from the top of the head to the end of the hair, so the wavy and curly hair will be shorter, please refer to it, thank you!

2 How long can this hair be used?
How long your hair lasts depends on how you maintain it. Treat it like your own hair and take good care of it

3. Can the hair be straightened and curled?
The material of our hair is high-temperature synthetic fiber, you can straighten or curl, but the temperature should not exceed 120 degrees, otherwise it may make it dry

4. Why is the weight different from the description?
Our products are all manufactured by the factory, and there may be a 5-10g error is normal.

5. Why is my hair tangled?
The hair will become smooth due to dryness or oil stains, and will not be combed every day.
Treat wigs like your own hair. Use high-quality shampoo and conditioner to care for your hair. It is very important to keep the hair soft and shiny, comb it every day and wash it at least once a week

6. How to deal with odor?
Some customers may have an odor when they receive their hair. Please do n’t worry. It may be too long in the package. You can put your hair in a ventilated place. After a while, the odor will disappear.

7. Why is the color different from the description?
Our products are all taken by photographers. Due to different monitors, the pictures may have a certain color difference with the actual product. If you think that the received product has the wrong color, please contact us to see if you can return or refund

8. Hair loss?
There is slight hair loss in the wig, which is floating hair. For example, human hair also has hair loss. If you use a comb and comb it many times, the hair loss will disappear.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of worldexpress.shop (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://worldexpress.shop

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Why Buy From Us

A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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