PLEASE make sure you are understand the below before you order,THANKS
any problem with the product, please immediately contacts with me instead of leaving negative feedback or opening dispute , I will as fast as i can to reply to your message AND solve your problems.
1.Why the color is not the same as description?
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.however, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
2.Why the length is not the same as description?
I measure the length of hair when the hair was stretched to straight, the wavy and curl texture hair will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!
3.Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
4.Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up, salt water and not combing (wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may use hydrating drops or consult your stylist for further suggestions.
5.How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair. Dear, there’s no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.